

Terms and Conditions
ADVENTURE WALKS, HOMESTAYS, & TRAINING
Accidents: There is always the possibility an accident could occur during our walks or training. Even though we use extreme caution and care in all situations, possible problems could occur especially when out in high risk areas i.e forest, farm etc. Every effort will be made to ensure your pet is excercised as safely as possible. By agreeing to our terms and conditions, you give ReshapeK9 permission to seek immediate veterinary treatment in the event of accidents or injury to your pet should it be deemed necessary by us. We will do our best to contact you first before admitting your pet to your authorized veterinarian or the nearest veterinarian that is available. It is agreed that all veterinary expenses incurred will be covered by the pet's owner upon reading and accepting the terms and conditions.
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Aggressive or Dangerous animals: Owners must inform ReshapeK9 if your pet(s) bite, have bitten or is aggressive towards people or other animals. Muzzles may be used if deemed necessary. Muzzling will not harm your pet and protects both the animal and the walker/trainer. ReshapeK9 reserves the right to refuse/stop services for such pet(s) at any time before or during the walk or training session and charge a Handling Fee in addition to the regular service fee. If your pet should bite or cause damages, you agree to be responsible for any and all related medical bills, veterinary bills of your own pet and any pet it causes injury to, recovery costs, loss of income and equipment damage.
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Health/Medical Problems & Senior Pets: Adventure walks can be strenuous for dogs which are not very fit and capable, especially for a senior pet or one with existing health problems, and can expose hidden medical problems or aggravate a current one during or after the walk. Because senior pets and pets with health problems have a greater chance of injury, we have every right to refuse to walk your dog based on this at our own discretion. You agree to notify ReshapeK9 of any signs of injury or illness before any check-in for services as soon as the condition appears. In the best interest of your pet, this agreement gives ReshapeK9 permission to obtain immediate veterinarian treatment should it be deemed necessary. We will do our best to contact you first, and take your pet to your authorized veterinarian or to the nearest veterinarian that is available. It is agreed that all expenses for veterinary care will be covered by the pet’s owner upon reading and agreeing to this agreement.
ReshapeK9 reserves the right to cancel services where we suspect your pet may currently have or has been exposed to a potentially infectious disease.
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Vaccinations: We require that all dogs have completed their vaccinations before they can be walked or stay with ReshapeK9. Adult dogs are required to be up to date with their vaccinations as per your vet’s recommendations.
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GROOMING
We aim to provide your pet(s) with an enjoyable and rewarding grooming experience here at ReshapeK9.
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Puppies/Kittens First Grooming: The first grooming experience for a puppy/kitten(or any age pet) requires patience and understanding. More time may be necessary to work with younger pets. Gradually adding steps to the grooming process on a regular basis will help to minimize any potential stress. Owners can help their pet to have a positive first grooming experience by gently handling them often. Touching paws and frequent brushing and combing will ease your pet into accepting the grooming process.
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Matted Hair Removal: Pets with matted coats need extra attention during their grooming session. Matts left in an animals coat only grow tighter and can strangle the skin or eventually tear it open. ReshapeK9 does not wish to cause serious or unnecessary stress to your pet and will not continually de-matt your pet for you. Matts can be very difficult to remove and may require the animal to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the animal's skin allowing fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of mat removal procedure can include itchiness, skin redness, self-inflicted irritation or abrasions and failure of the hair to regrow. In some cases animals may also exhibit brief behavioural changes. Prevention is the best defence against matting by maintaining regular grooming at home and scheduling regular 6 weekly grooming appointments. Extra fees apply for any matts or knots removed.
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Accidents: There is always the possibility an accident could occur during grooming. Grooming equipment is sharp. Even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails etc. In most cases, this happens when your pet is wiggling or moving around. During the grooming session please don’t allow your pet to see you or talk to it as this encourages your pet to move and wiggle. Every effort will be made to ensure your pet is groomed as safely as possible. Often pets behave much better when the owner is absent or it is not aware of the owner’s presence, please be discreet at all times if you are waiting for your pets groom to be completed.
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Aggressive or Dangerous animals: Owners must inform ReshapeK9 if your pet(s) bite, have bitten or is aggressive to people, other animals or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet and protects both the animal and the groomer. ReshapeK9 reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process and charge a Handling Fee in addition to the regular grooming fee. If your pet should bite, you agree to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
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Health or Medical Problems, Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior pet or one with health problems, and can expose hidden medical problems or aggravate a current one during or after the groom. Because senior pets and pets with health problems have a greater chance of injury, these animals will be groomed for cleanliness and comfort, in styles that will not add to their stress. You agree to notify ReshapeK9 of any signs of injury or possible illness before any check-in for services as soon as the condition appears. In the best interest of your pet this agreement will give ReshapeK9 permission to obtain immediate veterinarian treatment should it be deemed necessary. We will do our best to contact you first, and take your pet to your authorized veterinarian or to the nearest veterinarian that is available. It is agreed that all expenses for veterinarian care will be covered by the pet’s owner upon reading and agreeing to this agreement.
ReshapeK9 reserves the right to cancel services where we suspect your pet may currently have or has been exposed to a potentially infectious disease.
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Vaccinations: We require that all puppies and kittens have completed their vaccinations before they can be groomed with ReshapeK9. All pets are required to be up to date with their vaccinations as per your vet’s recommendations.
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Media Release: We may use images (photographs and/or videos) of your pet(s) on our social media platforms and/or as part of our email marketing campaigns. By using our services you consent to images of your pet (photographs and/or videos) being used for these purposes and hereby waive any right to inspect or approve the finished photographs or electronic matter that may be used in conjunction with them now or in the future. You also waive any right to royalties or other compensation arising from or related to the use of the image.
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By using our services, you agree to not hold ReshapeK9, its owners, operators or employees responsible for any damage, loss or claim arising from any condition of your pet either known or unknown toReshapeK9. In the event an emergency should occur with my animal, or in the event special services or handling are required as deemed necessary by ReshapeK9 in the care of your animal, you agree to pay all such costs in full. You also agree to pay the full grooming fee at the finish of your pets groom. It is further understood these clauses apply to any and all pets groomed by ReshapeK9.